Valdis Sprogis@valdisiva

It is a self-learning and deeply integrated virtual intelligent agent that helps the business to deal with customer queries. Not only does it handle simple requests, but also takes care of more sophisticated questions. IVA (as we call her) has the same emotional and intelligent attachment to handling conversations and helping the clients as a real human would. IVA can be anyone and handle anything you want her to train for. The customer support segment is the one that requires the most empathic and understanding responses, because we deal with real people. In essence IVA can easily handle more mundane and simple assignments that relate to task optimisation as well. If it is matching documents and ensuring they are properly filled out, if it is interacting between different departments within the company and providing input at key points, if it is complex reminder schedules or even arranging calls. All of this can be easily done by IVA. The beauty of our agent is in its flexibility as IVA can be integrated in any system the client already has. There is no need to onboard and install new agents, software or plug ins. It can be customised to any businesses likening.

At IVA we are building fully autonomous and intelligent human-like virtual agents for support departments. Our solution will independently be able to handle both simple and complex customer requests learning as it matures employing the same characteristics as a human would when replying to an email or phone call. The virtual agents will be constructed and based on the functions chosen by the client such as character, manner of communicating, values to represent, experience level, industry knowledge and more. The product can be fully integrated with any CRM and ticketing systems client already has without the need to purchase or install a separate piece of software.

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